Refund policy

Return and Exchange Policy

Customer Satisfaction is very important to us. Therefore, if you are not satisfied with you products you may exchange it for online store credit with in the first 14 days of your purchase.

Though Inaya collections covers the cost of shipping upon purchase.
when customers want to return the products they are responsible for the shipping charges. Please contact asma.inayacollections@gmail.com to start your return process.

A customer can only do one return per order, multiple returns will not be accepted. Inaya Collections will not be liable to provide credit if the product is lost during the shipping process. It is the customers responsibility to provide the correct address to avoid such situation.

A large quantity order of the same abaya/dress will be final sale.

Inaya Collection does not provide any guarantee that customers will find the exact product for exchange upon returning the original product. Therefore, the way is to return the product and then log on to our website and purchase any available product of your choice with the store credit. Please allow 2-7 business days for the return process to take place and to receive you store credit.

To be eligible for a store credit, all returned products must be unworn, unwashed, undamaged, with all tags attached, and in the same condition that you received it. 

ITEMS NOT ELIGIBLE FOR RETURNS:

  • ALL purchases made during promotional sale periods such as SITE-WIDE BLOWOUT SALES,BLACK FRIDAY, EID SALES, CLEARANCE events or any markdown items are non-refundable and considered FINAL sale. 
  •  We do not offer price adjustments, returns, credits, or exchanges for items that went on sale after your purchase date.
  • All Orders that have any discount codes applied at checkout will be considered as final sale including any coupon codes or promo codes given through any of our promotional platforms are considered as final sale.

Evening Gowns
All of our evening gowns are FINAL sale there are no returns or exchange are allowed on evening gowns. Therefore, please make sure to order the right size!
 
Sale Items  

All SALE items are FINAL sale. No refunds or store credit will be issued.

All jewelry, purses, clutches and Hijabs are also FINAL SALE No returns will be accepted.

Missing Items
While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 7 business days of receipt of the package to be issued a credit or to be shipped correct item(s)